TERMS & CONDITIONS
We process and post orders REGULARLY so that they arrive to our customers as soon as possible.
Orders placed after 3 pm AEST will be sent on the following business day. We currently use Australia Post for all deliveries. All order are sent with the requirement for signature on pickup - thus someone will need to be available when Australia Post delivers, or a slip will be left in your letter box requiring you to visit your local Australia Post branch.
Pre Orders will be sent via Australia Post as soon as they are in stock. Any item(s) that have been ordered along with a Pre Order will be shipped on the day the order is placed.
Please Note: International Orders- any item ordered with a Pre Order will be held on to and shipped along with the pre ordered item.
We want our customers to be completely happy with your purchase, but we understand that sometimes sizing or colours don’t necessarily match expectations. We are happy to exchange or refund your purchase provided items are full price, in original packaging, unworn and in their original condition.
To make a return please post to the below address with a copy of your invoice in a post package which requires signature on delivery.:
PO Box 320
Uralla, NSW 2358
Return postage cost is the responsibility of the customer..
Item/s must be returned within 5 days of delivery.
Exchanges are subject to availability or stock..
We can only process a refund through your original payment method.
We do not refund on discount items, sale items, end of line items.
We will issue your refund within 2 business days of receiving your return. Please be aware that PayPal and your financial institution may take a further few days to complete the process.
While we make every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and issue a full refund.
This web site is the copyright property of Uralla Wool Room You may download, display, print and reproduce this material only for your personal, non-commercial use. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means:
a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
b) Commercialise any information, products or services obtained from any part of this web site, without the written permission of Uralla Wool Room
Our website may contain links to other websites. We are not responsible for the contents or practices of these websites. These links are provided for convenience only and may not be current.
Any information shared with Uralla Wool Room in the form of product reviews, public comments or commentaries in either www.urallawoolroom.com.au or our affiliated social media networks is provided with the consent and understanding that Uralla Wool Room may use this information in other mediums. This information does not reflect the ideas or opinions of Uralla Wool Room and we reserve the right to remove ANY information which may be deemed derogatory, racist, biased or not fitting with our corporate persona.